Last Updated: October 2025

Welcome to Neelima Agro. By using our website https://neelimaagro.com/ and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our site or placing an order.

1. General Information

This website is operated by Neelima Agro. Throughout the site, the terms “we”, “us”, and “our” refer to Neelima Agro. By accessing or using our site, you confirm that you are at least 18 years old or are accessing it under the supervision of a parent or guardian.

2. Product Information

We make every effort to ensure that all product information, images, prices, and descriptions on our website are accurate. However, slight variations in color, texture, or packaging may occur due to natural product differences or display settings.

All our ghee and dairy products are 100% natural, prepared using traditional methods without artificial additives or preservatives.

3. Pricing and Payment

  • All prices listed on the website are in Indian Rupees (INR) and inclusive of applicable taxes.

  • We reserve the right to update product prices or offers without prior notice.

  • Payment can be made through the secure payment options provided at checkout.

4. Orders and Shipping

  • Orders are processed once payment is confirmed.

  • Delivery timelines may vary based on location and logistics partners.

  • You will receive an order confirmation and tracking details via email or SMS.

  • Neelima Agro is not liable for delays caused by courier partners or external factors such as weather or transportation issues.

5. Returns, Replacements, and Refunds

As our products are food-based and perishable, returns are accepted only in case of damage or incorrect product delivery.

  • You must notify us within 48 hours of delivery with a clear photo of the issue.

  • Once verified, we will offer a replacement or refund as appropriate.

  • Refunds will be processed within 7–10 working days to your original payment method.

6. Intellectual Property

All website content — including text, images, logos, graphics, and design — is the property of Neelima Agro and protected under applicable copyright laws. You may not copy, reproduce, or use any content without prior written permission.

7. Privacy

Your personal information is handled securely and used only for order processing, communication, and service improvement. For detailed information, please review our Privacy Policy.

8. Limitation of Liability

Neelima Agro shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our website or products. All products are meant for household and food consumption use only.

9. Changes to Terms

We may update or revise these Terms and Conditions at any time. Any changes will be posted on this page with the updated date. Continued use of our site after changes means you accept the revised terms.

10. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us at:

📧 Email: info@neelimaagro.com
📞 Phone: +91-+91-7799766199/+91-8978646322
🌐 Website: www.neelimaagro.com